Working with You
We’ve grown as a business and with more staff to handle requests, we’re streamlining the process for communicating with us by centralising all incoming work and support related requests.
We are are in the process of putting our new system in place and will email everyone when these changes come into effect but, for the moment, please continue contacting us in the usual way. Once the new system is in place the following processes will apply.
For the quickest response, please contact us and raise queries through the following channels:
Clients with a Support Agreement
Clients with a support agreement should raise all queries with us via your client portal at http://lightflows.affinitylive.com
Existing Clients Who do not have a Support Agreement
Clients without a support agreement should email requests directly to [email protected]
Please note that work requests and quotes are processed with the following priority
1) Existing clients who have a support contract
2) Existing clients who don’t have a support contract
3) New customers
Unfortunately, due to the scheduled, long form nature of our project work, we are unable to undertake same day requests and would ask that, as a rule, you give us at least one week’s notice for work of one day or less and two weeks for projects taking any longer.
If you have an absolutely emergency job, it can in some circumstances be accommodated, but rush charges apply (twice the normal rate)
Many thanks for your cooperation.